Privacy policy
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We are committed to protecting the privacy of any information provided by our customers regarding Party Love brand. We have developed internal procedures consistent with the National Privacy Principles outlined in the Australian Privacy Act 1988. This statement sets out our practices relating to information collection, use, and disclosure.
Personal information collected from customers will depend on the type of service provided.
Customer Service
We collect personal information in the normal course of providing services for our customers. These services include:
– Accepting customer orders
– Processing online purchases and payments
– Customer service lines
– Processing credit card purchases
– Issuing tax invoices
Under these circumstances, customers provide us with personal information such as their name, address, phone number, credit card details, and email particulars, etc.
Personal information collected from customers is used to service your requirements, plan product development, and for communication purposes only. We assure you that all information collected will be safely and securely stored.
Customer Mailings & Email
Our subscribe program offers customers the opportunity to receive benefits such as special offers, gift with purchase offers, and the delivery of marketing communications. Customers may also receive information and related offers via email.
To receive communications from us, certain personal information is required. We use this information to facilitate communication with our customers, understand our customer needs and for customer research. Other optional information collected may be used to plan future events, offers, products, etc.
Any information collected will be safely and securely stored and managed by Party Love.
We value our customers and do not share your information with any other organisations other than related corporations and those third parties directly related with the above activities (i.e. mailing houses, data bureaus and email providers).
You also have the opportunity of providing us with your children’s dates of birth and this is used along with your name & address to send you catalogues, newsletters and email reminders in good time for the next birthday. Dates of birth are never disclosed to anyone outside Party Love.
If, for any reason you are unsure about the personal and account information we are holding in your name, please contact our Customer Service team. They will happily review your file and update the records if required.
Promotional Communications
At Party Love we want to communicate with you only if you want to hear from us. If you would prefer not to receive promotional information from us please let us know by clicking on the unsubscribe link at the bottom of any of our communications.
Website and Credit Card Security
We take website and credit card security extremely seriously and always endeavour to provide a secure, safe platform from which to conduct online transactions.
Linking to Third-Party Websites
When you click on links and banners on our site that take you to third-party websites, you will be subject to that third-party's privacy policies. While we support the protection of privacy on the Internet, Party Love cannot be held responsible for the actions of any third-party web sites.
Accessing Your Online Information
If, for any reason, you are unsure about the personal and account information we are holding in your name, please contact our Customer Service team. They will happily review your file and update the records if required. You can contact our customer service team by email or phone.
Security
We realise the importance of your information and we treat it as strictly confidential.
We have appropriate procedures in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure, maintain data accuracy, and ensure the appropriate use of information.
Your Rights
While information is sought from you for the sole purpose of improving our service levels, you have the right to either refuse to provide details about yourself or remain anonymous. Of course, some of our services can only be provided if we have certain information.
If you are not completely satisfied with anything set out in this Statement, you are entitled to either query this practice or lodge a complaint with the Privacy Officer appointed by Party Love, or the Office of the Privacy Commissioner. All such enquiries or complaints will be handled with impartiality and discretion.
Changes to our Privacy Policy
We reserve the right to change this privacy policy from time to time by publishing the revised privacy policy on our website. We encourage you to check this policy regularly for any modifications or updates. Your continued use of our Services after any changes have been posted on our websites indicates your acceptance of those changes.
If you have any questions regarding our privacy policy or any other matter, please contact us.
Welcome to Party Love website! We hope you enjoy browsing our products and information. Whilst using this website you are agreeing to comply with and be bound by the following terms and conditions of use which together with our privacy policy govern Party Love relationship with you in relation to this website. When you purchase from Party Love you enter into a contract and these terms detail our responsibilities to you.
The term ‘Party Love’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Lennox Head NSW 2478. Party Love is a registered business name, ABN 17262974177. The term ‘you’ refers to the user or viewer of our website.
General Terms
– The content within the pages of this website are for your general information and use. Whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own discretion. The content is subject to change without notice.
– The prices displayed on this website includes GST at the current and appropriate rate. The standard rate of GST is currently 10%. All payment is made in AUS (Australian Dollar). We reserve the right to amend the price of any item or to withdraw an item on sale at any time, regardless if an order exists for an item.
Images used on this website may depict products that we do not sell that are used as props for photography. Some images may be used for illustration purposes only.
– This website uses cookies to monitor browsing preferences and store browsing information enabling you to use our shopping cart and checkout.
– The intellectual property rights in content made available to you on or through this website remains the property of Party Love and are protected by copyright laws.– All such rights are reserved by Party Love. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise.
– Your use of this website and any dispute arising out of such use of the website is subject to the laws of the States and Territories of Australia.
– Every effort is made to keep the website up and running smoothly. Party Love takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
– Your information will not be sold or passed on to third parties. Your privacy is importance to us.
Making a Purchase & the Contract
To make a purchase you are required to complete our simple checkout process. You will be guided through the checkout and asked to input your data to complete the transaction. Upon placing your order, we will send you an order acknowledgement email; this is to advise you that we have received your order request. When your order is ready to ship, we will then send you a despatch confirmation email. It’s at this point that we accept your order and the contract are formed. We reserve the right to cancel an order should there be an issue with stock levels or payment details, or the identification of a pricing or product description error. All purchases take place in a safe environment using the latest SSL (Secure Sockets Layer) encryption technology and a secure server.
Liability
Party Love shall not be liable in any way for any loss or damage arising directly or indirectly from the delivery of goods being delayed or prevented or for any other reason beyond our control including the acts of any third parties. Furthermore, in no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever whether arising from loss of data, loss of profits or loss of revenue in connection with the use of this website.